Shipping policy

 

Shipping methods

Please allow 5-10 business days for handling time. Once you receive a shipping confirmation email, your item(s) will be delivered by courier to the address you provide.

Free Standard Shipping offer is valid on orders of $200. The $200 is calculated after discounts and before taxes. Not valid on previous purchases. Offer is subject to change without notice.

 

The following shipping methods are currently available:

 Canadian orders  


Shipping Method

Cost

Delivery time from date shipped

Standard  

$12.99

3-7 Business days

 

U.S. Orders


Shipping Method

Cost

Delivery time from date shipped

Standard 		 US$9.95

3-7 Business days

 

EU Orders


Shipping Method

Cost

Delivery time from date shipped

Standard 		  €9.95

3-7 Business days

 

Great Britain Orders


Shipping Method

Cost

Delivery time from date shipped

Standard 		  £9.95

3-7 Business days

 

Partial Shipments
At times, when a customer makes a purchase of multiple products, they are delivered in multiple shipments rather than all at once. Having partial shipping capabilities can improve the customer experience when an entire order is not able to be fulfilled at one time. For example, if certain items are backordered or delayed but not others, or if certain items could be delivered more quickly if sourced from different warehouses, partial shipments allow the customer to receive each item in the order as soon as it is available.

Delivery Attempts
The courier service will attempt to deliver your package twice. In the case that your package is not safe dropped, you will receive a notice to pick up your package at your local location nearby (location & location hours will be indicated on notice). Please visit your tracking number for more details.

Items Returned To Sender
Items may be returned to our warehouse if deemed undeliverable due to addressing errors, refused at the point of delivery, or not picked up from pickup location after a certain period of time. 
If the purchaser does not respond within 3 business days following the receipt of the returned item, THICKEMS reserves the right to begin the refund process. 
*All shipping fees (including any additional return shipping fees, as determined by the courier) will be deducted from the refund amount.*
All returned orders will be handled on a case-by-case basis.

SPECIAL ORDERS

Sometimes called a pre-order or backorder, a Special Order is an order that can be purchased in advance of when it arrives at our distribution center. Special Orders let you secure items before we have them in stock. As soon as we have your Special Order ready, we’ll ship it to you directly. While we do our very best to ensure your order is shipped on or before this date, sometimes things can take a little longer than expected due to supply chain issues. Once your order does ship, you can expect to receive it in 3-7 business days.