Shipping policy

Shipping Methods

Orders are processed within 24 business hours and ship Monday thru Friday, excluding holidays.

Items will be shipped by courier and received in 1-5 business days.

Free Shipping is offered on all orders above $200. The $200 is calculated after discounts and before taxes. 


Delivery Attempts

The courier service will attempt to deliver your package twice. In the case that your package is not safe dropped, you will receive a notice to pick up your package at your local location nearby (location & location hours will be indicated on notice). Please visit your tracking number for more details.

Items Returned To Sender

Items may be returned to our warehouse if deemed undeliverable due to addressing errors, refused at the point of delivery, or not picked up from pickup location after a certain period of time. 

If the purchaser does not respond within 3 business days following the receipt of the returned item, THICKEMS reserves the right to begin the refund process. 
*All shipping fees (including any additional return shipping fees, as determined by the courier) will be deducted from the refund amount.*
All returned orders will be handled on a case-by-case basis.


Tarrifs & Duties

Please note that these charges are strictly enforced by U.S. Customs and Border Protection (CBP) and are not set or collected by our business. As the importer of record, the buyer is responsible for any applicable duties, tariffs, and taxes. Additionally, the courier may add a brokerage fee for handling the customs clearance on your behalf.

These rules apply to all international shipments. We are unable to cancel the order or refund the shipping costs for packages refused or returned due to unpaid duties.
I recommend reviewing the U.S. Customs and Border Protection Contact Page if you have any questions on how the charges were calculated.